1. How to Complain
Email support@finrisefinance.com or customer@finrisefinance.com. Phone: +91 9695889703. Include your name, registered mobile/email, application/customer reference, issue, dates and supporting documents.
2. Process
- Complaint is received and recorded.
- Acknowledgement is provided where practicable.
- Relevant facts and records are reviewed.
- Issue may be referred to the appropriate lender/partner.
- Resolution or status is communicated.
- Further internal escalation is provided where available.
3. Security
Do not send passwords, PINs or OTPs in a complaint. Identity verification may be required before confidential information is disclosed.
4. External Escalation
Where the issue concerns an RBI-regulated bank/NBFC or other regulated entity, customers may use the applicable entity's grievance process and, where eligible, RBI's Ombudsman mechanism. citeturn1search2
5. Timelines
We aim to handle complaints within a reasonable period. Where a specific regulatory or contractual timeline applies, that timeline will govern. RBI guidance for certain NBFC grievance mechanisms refers to a 30-day period. citeturn1search1