1. Loan Applications
- Material interest, fees, charges and terms should be communicated clearly.
- Customers should be informed about relevant documents and information required.
- Applications should be handled through reasonable and documented processes.
- Where appropriate and permitted, reasons for non-acceptance should be communicated.
2. Appraisal and Terms
Where a loan is approved, applicable lender/partner documentation should state the sanctioned amount, interest, charges, tenure, repayment schedule and other material terms.
3. Disbursement and Changes
Disbursement should follow the applicable sanction and agreement. Material changes should be communicated through appropriate channels where required.
4. Recovery and Customer Contact
Repayment/recovery communication should be respectful and should not involve harassment, intimidation or unlawful coercion. Applicable regulatory and contractual requirements must be followed.
5. Privacy and Data
Customer information should be handled for legitimate disclosed purposes with appropriate safeguards and permissions where required.
6. Grievance
Complaints may be submitted to support@finrisefinance.com or customer@finrisefinance.com. Where an RBI-regulated entity is the actual lender, its grievance mechanism also applies.
7. Regulatory Reference
These principles reflect RBI fair-practice guidance covering loan applications, appraisal/terms, disbursement and grievance redressal, among other matters. Exact applicability depends on regulatory status and business model. citeturn1search5turn1search0